Troubleshooting Tactics: How Process Operators Make Critical Decisions

Are you a Process Operator that has to make critical decisions in a short time? Learn how to make these decisions and how to prepare for them. This book has taken the concepts from the premier researchers in decision making and merged them with the type of decisions required of Process Operators.Techniques to manage stress, training, and strategies to manage longer-term troubleshooting efforts are also covered.Process Safety, Simulator training, startup preparation, and graphic recommendations are also included.Besuijen has tried to include everything he wished he would have known as a new operator.This book will help you become a better decision-maker and troubleshooter, but from the inside, from someone who has been in your shoes and at the same time, someone who brings a research perspective and a cognitive perspective that you won’t find elsewhere. The book covers several critical topics: decision making, sensemaking, insight, diagnosis, and physiology. Stress and emotional reactions that will inevitably accompany your troubleshooting efforts are also covered.The book also contains many exciting and informative case studies, drawn from Besuijen’s own experiences as well as the experiences of others."Ron Besuijen gives you a view from the trenches of the problems, issues, and solutions associated with troubleshooting large, complex processes. In Troubleshooting Tactics, Ron and other operators share their stories of situations that have confounded them in the past. Relying on some of the latest research in cognition, the book addresses both why making decisions can become so difficult and what can be done to improve the accuracy and reliability of the decision-making process. Plant management, operators, and trainers would all benefit from the insights Ron has captured."David Strobhar, PE, Chief Human Factors Engineer, Beville Operator Performance Specialists"I wish a book like this had been available at the start of my career as it would not only have clarified a number of questions I had concerning the proper way to train but the detailed explanations of how both our minds and bodies function when making critical decisions could have reduced the hard-knocks education moments I received."Clary Michael (35 years as a Process Operator) Read more